CarMax reviews

3.5

59% would recommend to a friend

(8,186 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jan 11, 2018

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

- Good resume builder because people are familiar with Carmax - Learning about the auto industry is cool

Cons

- Company does not care about sales people - They do for you only if you do for them. Should not be this way for a big corporate company - Alot of free work is done for the company and you aren't paid if your a sales person because everything you do is commission - Not a good company at all. - Work is not efficient and wastes your time and minimizes your opportunity to see as many people as you can

3.0
Jan 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Upbeat, fun work environment. Managers are helpful but other sales consultants are really what make the job. If you stay middle of the road in sales numbers and keep a low profile then you are able to treat work as running your own business. Must treat everyday as a new day or the negative will burn you out.

Cons

No work/life balance if you want to make a lot on commission. Moving to different department once you are in sales in nearly impossible. Huuuuge turnover Politics, favoritism, sexism Sales consultants haven't received a raise in 10 years. Company wide sales consultants make the same commissions so my extremely high cost of living in socal is considered the same as middle America consultants are raking in pretty decent livings. Company will pay you commission for buying an appraisal but no commission if that appraisal is used as a trade in. Scheduling is terrible having you close then open then close. 9am-6pm or 12pm-9pm completely at random and difficult to request changes except for manager favorites. Once you move into higher sales tiers managers will do anything you ask including feeding you easy sales, giving you the best call center shifts and then wondering why the same 5 people are the only ones at that selling level. Multi billion dollar company and I am below poverty line, working 100 hrs every two weeks, sacrificing family life with no raises and once a year upper management goes on all expense paid cruise for 5 days with plus ones. Wow.

1.0
Dec 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefit packages and Timeoff policies are above the industry standards.

Cons

Senior Leadership, especially in the Dallas Region has lost Trust and Respect among their teams. Lack of Communication and TeamWork to blame, everyone has their own agenda, sad to see some of the best lost to knee jerk reactions, not the same Company it used to be. As they continue to grow they are becoming more like Big Box retail with a check the box agenda or I will replace you attitude.

Viewing 205 - 207 of 8,186 Reviews

Glassdoor has 8,355 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.