Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 449 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 305 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 450 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 281 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

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3.5

59% would recommend to a friend

(8,182 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Aug 11, 2010

Mixed Feelings

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Most of the sales managers are amazing to work for. When you put in your hours it can be lucrative pay. They commend you on a job well done. Performance is measured in every aspect of your job. Detailed reports to help you succed in areas where you may be lacking. They have plenty of resources to help you become a great sales associate. Carmax's online university for sales associates is amazing.

Cons

Medical Insurance premiums are way to expensive. Some of the managers act like if sales associates are criminals and they are the warden, instead of helping us make a sale.

3.0

Aug 10, 2010

Too many salespeople

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Offers 401-k to part timers but will not allow health care even though our Government is pushing health care across the country.

Cons

Over staffed with salespeople. LGM blames corporate but hey, it's his store! Why hire more salespeople but the support staff remains fairly flat. To many salespeople makes each salesperson get a smaller paycheck . . .but HEY! He loves us! LOL

3.0

Aug 9, 2010

management??? what management???????

Technician

Recommend

CEO approval

Business Outlook

Pros

air conditioned shop and weekends off.....

Cons

management holds you back from making any money,, they only care about their own salary,,,

Viewing 8095 - 8097 of 8,182 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Full Time

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Ratings by category

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Mixed Feelings

Too many salespeople

management??? what management???????

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