Poor sales managers are encouraged to be mindless worker drones pushing the company brainwash campaign. Their presence is totally irrelevant. They make talented Sales Consultants watch these asinine video clips because they are far too lazy to have some decent material ready for the crappy sales meetings. Sales Consultants are asked to move cars and merchandise the lot because managers are unable to get the right departments to do their assigned tasks. Consultants are also required to attend sales meetings that are completely unpaid and have no valuable content.
Sales managers will break the rules to make their daily quota. Once their daily quota is met, they turn off the lights in the dealership even if there are several customers still there trying to buy a car. Complete douchebags that could never qualify to be a real manager at a respectable Fortune 500 company. If these sales managers were at a respected Fortune 500 company, they would be mailroom clerks. Also, if the sales managers are nowhere near their daily quota, they will make up BS rules to not sell a car in order to avoid dealing with customers so that they can watch TV in the break room.
Customers assume Sales Consultants make a lot more than the $160 commission per car that Carmax pays. If its a split between 2 Consultants, then you make $80 for selling a car. Customers will project their high expectations onto you, making you respond on your time off or days off, then just go to the next Carmax down the street. Customers think Sales Consultants are just always available at the customers convenience. Customer will show up several hours early or late for appointments, forcing the sales consultants to double engage or give up deals.
You are forced to enter in appraisal requests, then present the horrible offer to the customers, while the people that make the horrible offers hide in the back. Totally spineless. Jellyfish have a stronger backbone than the cowards that make these offensive offers. Then, the customer gets a survey in their email asking what they thought about the offer. If the customer marks low scores on the survey, it is the Sales Consultant that gets dinged, or deducted score. The buyer (appraiser) sits in his office, hiding from customers, and hopes that the customer will just sell their car out of pure desperation. The buyers have no way to get a survey score because they would just get super low scores day after day. So, like most other things at Carmax, the Sales Consultants are left twisting in the wind, ending up taking all of the abuse.
If you do not want to have any nights, weekends, or holidays for yourself, work at Carmax.
