Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (144) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 746 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 565 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 450 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 279 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 236 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Aug 5, 2012

CarMax

Operations manager trainee

Recommend

CEO approval

Business Outlook

Pros

Great culture, friendly co-workers and casual atmosphere.

Cons

50-60 hour work weeks and schedules may vary between nightshift, dayshift and weekends.

4.0

Jul 29, 2012

More of a career than a job.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are many advancement opportunities but you will have to move. The benefits package is really good offering dental, medical, vision, and more. Few people have to work late making for a decent work/life balance. Management is forgiving of mistakes if you don't repeat the same ones. Training is excellent. Managers and most co-workers are easy to get along with. Recognition is given for great performance. Uniforms are comfortable and casual.

Cons

Schedule isn't flexible. Hours vary from week to week and day to day. There is high turnover in sales department. Some co-workers can be a challenge to get along with but that is to be expected anywhere. If you are one of the people staying late it can be unknown as to what time you will get to leave. Sometimes a department can get undermanned for the amount of work that needs to be done.

4.0

Jun 13, 2012

Good

Cosmetic inspector/inventory

Recommend

CEO approval

Business Outlook

Pros

Easy,relaxed,fun,lots of driving,lots of cool cars to drive

Cons

Working outside,working at night,working in the rain,working in the snow,working in extreme heat and humidity

Viewing 8044 - 8046 of 8,187 Reviews

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CarMax

More of a career than a job.

Good

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