More of a career than a job. - Anonymous employee CarMax Employee Review

4.0
Jul 29, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are many advancement opportunities but you will have to move. The benefits package is really good offering dental, medical, vision, and more. Few people have to work late making for a decent work/life balance. Management is forgiving of mistakes if you don't repeat the same ones. Training is excellent. Managers and most co-workers are easy to get along with. Recognition is given for great performance. Uniforms are comfortable and casual.

Cons

Schedule isn't flexible. Hours vary from week to week and day to day. There is high turnover in sales department. Some co-workers can be a challenge to get along with but that is to be expected anywhere. If you are one of the people staying late it can be unknown as to what time you will get to leave. Sometimes a department can get undermanned for the amount of work that needs to be done.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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