Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (144) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 748 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 309 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 290 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 466 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Feb 12, 2012

Lots of hours on the job. The company has no vacation policy. They call it Time Away that you can never get.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The community get a great quality product. The training to serve the community is very detailed. Great teamwork spirit in the workplace.

Cons

To much fucus on saving cost that is negatively impacting the quality of the product. The focus on waste reduction is negatively impacting the moral of the associates. The after sales service experience has become a battle with the consumer.

4.0

Jan 27, 2012

Good culture, but rigid and slow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Time away policy for salaried employees, lots of people take anywhere from 3-6 weeks off. It's 8:30 or 9-5 for most positions. Few people have to stay late.

Cons

It can feel quite dull because the company is growing so slowly and it's incredibly PC. The salaries are also below average.

5.0

Jan 17, 2012

One of the most ethical businesses I have ever worked for

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Management takes a very concerned approach to staff and customers, and the ability to advance is great as well. Another great thing about CarMax is the chance to drve a variety of vehicles, learn about how to choose a vehicle, and avoiding the scams other dealers use. The no-haggle pricing makes the worry out of sales and allows complete disclosure to customers. I enjoyed being in the sales environment and also being able to sleep at night.

Cons

The pay is commission and on a draw, so if you miss commission then you get minimum wage that you have to have withheld on future checks. Very tough to make the love of the job outweigh the pay gap. If you live close and just want something to do for additional income, this is your gig. If your income is a secondary income, then this may be your gig. Great people, great cars, great concept, pay leaves more to be desired.

Viewing 8014 - 8016 of 8,187 Reviews

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Jobs at CarMax

Inventory Associate - Overnight

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lots of hours on the job. The company has no vacation policy. They call it Time Away that you can never get.

Good culture, but rigid and slow

One of the most ethical businesses I have ever worked for

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