CarMax reviews

3.5

59% would recommend to a friend

(8,185 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Sep 12, 2011
Recommend
CEO approval
Business Outlook

Pros

(This is for the Home Office). The work life balance is excellent. There is a lot to learn and it is amazing how nice everyone is. Lateral rotations are encouraged to exercise flexibility, and allows you to broaden your skill set all within one company. Teamwork is heavily encouraged, and competition amongst your peers is refreshingly-discouraged. Management is caring, and there truly is an open door company. There are lots of team builders and corporate perks/events; the company just has a "fun" attitude. Very strong job security.

Cons

This is a company you want to "settle down" with... NOT one you want to further your career in. Because of the flat organization (at least at Corporate), there is very little room for upward mobility. The majority of people who come in either stay at their level, or may get promoted one level up max. Performance management is weak. You will find that people who should have been let go years ago, merely get a coaching and continue to be employed. It hurts morale, encourages employee complacency, and because excellent performance is rarely recognized materially (title, promotion or merit increase),your peers tend to settle for "average" performance. Base salary is uncompetitive compared to other area companies' equivalent positions - the company believes that the intangibles (company culture, work/life balance) more than make up for it.

3.0
Sep 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Excellent product and brand. You can treat your customers with respect and go to bed at night secure in the knowledge that you've sold them a great product at a good price. Carmax takes great care of its customers. While no company is perfect Carmax is always striving to improve. The Carmax sales process is very customer focused. It's truly a great place to buy a car.

Cons

The pay per unit sold is below average. Carmax management is very top down and and centrally managed. This means that at times policies are developed and implemented by people that have literally never worked in a store. The field management has too little autonomy. And, at least in my store, management is disinclined to listen to the front line employee including the sales associates.

2.0
Sep 7, 2011
Recommend
CEO approval
Business Outlook

Pros

You have the opportunity to learn a lot Learn to work in a fast pace environment while under pressure. Learn the meaning of customer service Most of the time a friendly environment to work in, with pretty much open door policy. Great benefits

Cons

Underpaid. The business office handles so much and gets paid so little for everything they have to do. Under appreciated, wether you are staying late or coming in on your day off. Also helping out whenever asked apparently mean nothing. Lack of team work, some people worked hard some didn't. As well as favoritism witht he departments, sales runs the show. Favoritism with associates. Horrible hours, while working there my whole life was CarMax I was always there. Managment is quick to throw you under the bus.

Viewing 8011 - 8013 of 8,185 Reviews

Glassdoor has 8,354 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.