CarMax reviews

3.5

59% would recommend to a friend

(8,185 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Sep 28, 2011
Recommend
CEO approval
Business Outlook

Pros

I made $48,000 last year PART TIME. 25 hours a week. This year I'll probably make $34,000. It's the only job that I know of I can work limited number of hours for this kind of income. I also get a company car. But it takes about five years in your position to get to that point. Schedule is only 18 hours a week but you can work more. Management is fair. Good policy in regards to treating associates with respect. It's nearly impossible to get fired for performance. This may be a pro for some (it's a con for me).

Cons

No benefits for part time. Full time benefits (although very good) are expensive. Company is changing. So future is unclear. They have gone away from hiring naturally good sales people and are hiring inexperienced robots they are trying to train to be good sales people. This is hurting sales and customer service. I still recommend this company as I think things will work themselves out. They do learn from past mistakes so hopefully they will learn and turn things around.

4.0
Sep 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Good training. Good feedback system. Positive encouragement. Decent but expensive benefits. Excellent website and tools to work with.

Cons

Carmax is making as much or even more per car than reputable dealers, but pays its sales people about 20% of what they should be making per car. Also, their mechanic shops have cut a lot of corners + the mechanics were converted to hourly, effectively cutting their average pay by about $10k annual. Nothing sucks like telling a customer how great quality Carmax cars are only to have your customer angrily walk out because the car is not of acceptable quality.

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Glassdoor has 8,354 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.