Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 769 reviews)); "Great people and very diverse" ((in 459 reviews)); "Culture is great and rewarding" ((in 325 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 294 reviews)); "Has a good Work environment" ((in 163 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 564 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 225 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,192 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jan 12, 2012

Experienced manager should continue looking for other opportunities

Assistant business office manager

Recommend

CEO approval

Business Outlook

Pros

Compensation and bonuses Hourly associates whom are "bought in" are treated respectfully by management. Great training! Good focus on customer service.

Cons

*You need to fully drink the kool-aid and be "bought in" to be considered for any promotions. *If you bring years of management experience to your position, you won't use it as you must become almost robotic in their beliefs and management outlook. *If you challenge your superiors you will be remembered as someone who isn't "bought in" and will be used against you when you want to progress within the organization. *As a manager you must also be a good politician!

4.0

Jan 10, 2012

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great training system with management support. Plenty of one on one support. Easy sales process with plenty customer traffic. There is a great sense of teamwork. Associates work together to solve/avoid issues. The company is run ethically, so you never have to make decisions that are not in the best interest of the customer. You never have to compromise your personal integrity

Cons

Work tends to bleed into days off. When the managers feel pressure to perform it filters down to the rank and file

3.0

Jan 4, 2012

good experience, however it's frustrating to sell a vehicle.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

good benefits, no advancement opportunities.

Cons

low pay, and no raise

Viewing 7987 - 7989 of 8,192 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Experienced manager should continue looking for other opportunities

Great Place to work

good experience, however it's frustrating to sell a vehicle.

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