CarMax reviews

3.5

59% would recommend to a friend

(8,192 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
5.0
Jan 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Management takes a very concerned approach to staff and customers, and the ability to advance is great as well. Another great thing about CarMax is the chance to drve a variety of vehicles, learn about how to choose a vehicle, and avoiding the scams other dealers use. The no-haggle pricing makes the worry out of sales and allows complete disclosure to customers. I enjoyed being in the sales environment and also being able to sleep at night.

Cons

The pay is commission and on a draw, so if you miss commission then you get minimum wage that you have to have withheld on future checks. Very tough to make the love of the job outweigh the pay gap. If you live close and just want something to do for additional income, this is your gig. If your income is a secondary income, then this may be your gig. Great people, great cars, great concept, pay leaves more to be desired.

3.0
Jan 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is reasonable, the more hours you put in the more you make. 100% commision with mandatory meetings and training, basically you work for free if you do not make enough commission to realize $7.75 an hour they will give you a short term loan that has to be paid back. There is a ton of advancement opportunities if you are extremely mobile Nice work environment and relaxed dress code. Most associates get along but there are client theives around (just a few) Benefits are very good. I think managers really care (but are inept) about their sales associates as long as you, at least, pretend to drink the "Carmax Kool-aid".

Cons

Micro management, because the Managers appear to have never took a management class they tend to take a (Company mandated) cookie cutter approach to management. Managers talk a good game but everyone knows there is only one way" the Carmax way" with no room for individualism. Managers will very seldom get involved in a commission dispute you are told to work it out on your own. (again, an apparent lack of management training) If you are 19 to 25 years old with little to no experience the management experience is not bad. If you have worked in a professional environment in the past you see what a joke the Management is. Being far though, they seem to be looking for the 19 - 25 year olds and really old retired people.

Viewing 7984 - 7986 of 8,192 Reviews

Glassdoor has 8,361 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.