CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Mar 27, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a job and there is a fallback wage in case you don't hit the new target of sale units per month.

Cons

There is a large group of sales consultants at my store who constantly get preferencial treatment from the sales managers. They constantly disregard all the principles that the company was built on. Rules don't apply to them. The managers to busy playing games on their phones and letting this group get away with everything to actually help the rest of the sales force. All the managers really care about is the daily budget as they get a bonus on it. The quality of the cars for sale has gone slowly down, the famous 125 point inspection is a joke now. The number of cars with problems is rising fast. Managements answer is let the customers buy the car then bring them back, hopefully after the 5 day return period, rather than fixing before putting the car on the lot for sale.

4.0
Mar 20, 2012
Recommend
CEO approval
Business Outlook

Pros

"The way car buying should be." No haggle and plenty of customers to assist.

Cons

some inventory challenges, less than premium cars.

Viewing 7966 - 7968 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.