Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 15, 2011

CarMax can be a friendly place to work but only if you are a favorite

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

No cap on income Benefits are so so Great quality product

Cons

Limited ability to grow as an associate unless you play well to office politics Not stable income

3.0

Aug 18, 2011

Carmax is very competency based focused w/ a huge amount of difficult feedback. Ifs fun p if you know your role.

Buyer in training

Recommend

CEO approval

Business Outlook

Pros

Direct feed back is good when you come from a job history that had little or no feedback. They are always treating employees to lunch. Work as a team, its not all on you, if you are a good team member.

Cons

The feedback is very direct and sometimes harsh. At times you had too much feedback. Confidence is a big key as a buyer. If you have too much negative feedback and don't know how to process it, you can spiral downward quick. You have to be on your toes and have an answer good or bad. if its bad you will know! Being in an office with all managers at times you get advice from all over the place. It sometimes feels like several people are running the show.

3.0

Jun 5, 2011

Stressful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A good place to start a career if you are in the right area. They offer Car discounts,Vacation and sick time pay. Health care and tuition reimbursement.

Cons

If you are friends with the right people you will go far. It's all about who you know and not what you know.

Viewing 7939 - 7941 of 8,196 Reviews

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CarMax can be a friendly place to work but only if you are a favorite

Carmax is very competency based focused w/ a huge amount of difficult feedback. Ifs fun p if you know your role.

Stressful

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