Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 782 reviews)); "Great people and very diverse" ((in 472 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 300 reviews)); "Has a good Work environment" ((in 168 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 563 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 461 reviews)); "Managers have to write observations on you for everything that you do good or bad." ((in 291 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 242 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,203 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

1.0

Apr 25, 2014

Bitter, but no sour grapes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Hiring practices...hire only the best. - great people

Cons

- upper management never present - HR walks past everyone except those being investigated...they act like CIA - ALWAYS in fear of union activity so they are always sneaking around to try to "observe" it - "observations" are recorded daily...in fact they have a quota and are always "inconsistent". "We are trying to make you better by focusing on only your opportunities" - standards of product have dropped...content on customers bringing back and fixing then if they discover then doing it when they build the car and know BEFORE it hits the lot.

1.0

Apr 24, 2014

Unhappy

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

Great company, they give you uniforms, they even wash them for you and bring them back a week later.

Cons

Poor management, minimal promotions/raises, lack of teamwork and leadership. Overworked and underpaid

3.0

Apr 22, 2014

Awesome people to work with

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

a lot of opportunity to make money alright benefits amazing co -workers one of the few things that kept me here so long

Cons

HOURS HOURS HOURS to make money you must sacrifice your social and family life the only way it's worth staying is if you're in presidents club. which to obtain means 50-60 hours work weeks and coming in on your days off. regular sales consultants don't last long here only 15+ car a month people. Schedule rotate you never have the same two days off a week, 5- 10 hour shifts never the same hours always random

Viewing 7768 - 7770 of 8,203 Reviews

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Business Office Associate

Business Office Associate

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Business Office Associate

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