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      CarMax

      Engaged Employer

      CarMax reviews

      3.5

      60% would recommend to a friend

      (8,202 total reviews)
      avatar

      Keith Barr

      55% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      8K reviews
      3.0
      Oct 27, 2013

      Stable Job but Not Your Dream Position

      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire very nice people. Fairly pleasant working conditions. Stable job.

      Cons

      You will have many frustrations with customers taking your time to assist them to find the type of car they want and they go elsewhere to buy it or their current car is not paid off enough for them to be able to afford a new one. Managers will be on your case if you are not selling enough cars. Some do it in a constructive way to help you, others just annoying. Most of your customers will be selling a car and not buying. That takes your time and most don't want to sell after they see your offer.

      1.0
      Oct 23, 2013

      Used to really like my job at CarMax. Now I can't wait to find another job.

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly, nice people work in the lower-level positions like sales consultant, service writer, technician, business office associate, and purchasing assistant, and some sales managers. CarMax had a good reputation for 10+ years at the store I work at. Work spaces are cleaned and the building looks nice. You can move up if you agree to move anywhere CarMax tells you.

      Cons

      Terrible pay has not changed in years. if you get promoted to manager from inside the company you make 8-10K less than managers hired from outside the company. That's insulting and insane. Richmond headquarters lives in a bubble, no idea how bad the company's reputation is becoming. Location General Managers on up seem to care about their stock options going up and not about the long term outlook for the company. Wake up. Wall Street can punish you if they think this is another Circuit City. If you are a customer, good luck. You will pay thousands more than you should, your service contract may be hard to work with, and you may have to return your car and buy another one more than once to get a decent runner.

      Viewing 7735 - 7737 of 8,202 Reviews
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      Glassdoor has 8,371 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.