Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 770 reviews)); "Great people and very diverse" ((in 459 reviews)); "Culture is great and rewarding" ((in 335 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 313 reviews)); "Good work environment to be in" ((in 176 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 554 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 284 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,203 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

4.0

Nov 22, 2013

Good Place to work

Sales

Recommend

CEO approval

Business Outlook

Pros

actually believe the stuff they tell customers

Cons

not the highest paying career

1.0

Nov 21, 2013

Micromanaged, overworked, underpaid

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules - you can switch with other people during the week. Great training program.

Cons

Overly focused on rigged customer surveys, very poor pay for the industry. The car business requires extremely long hours, and you can make way more money at other dealerships.

3.0

Nov 18, 2013

Great customer traffic but never-ending focus on training and driven by metrics

Sales

Recommend

CEO approval

Business Outlook

Pros

Great advertising drives steady customer traffic. Improved focus past year on customer satisfaction and product quality.

Cons

Low commision rates require you to hustle and see as many customers as possible. Redundant training whether you need it or not.

Viewing 7729 - 7731 of 8,203 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate

Customer Service Consultant - Henderson (Remote)

Business Office Associate

Customer Service Consultant - Atlanta (Remote)

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Place to work

Micromanaged, overworked, underpaid

Great customer traffic but never-ending focus on training and driven by metrics

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