Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Benefits are great and you have access to good rates from vendors for your own vehicle." ((in 770 reviews)); "Great people and very diverse" ((in 463 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Good work environment to be in" ((in 178 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 568 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,205 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,205 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Jan 31, 2014

Only car dealer I would work for...but

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good training and mentor program for new sales associates. Overall the product (vehicles) are avg to good quality. The no haggle concept takes a lot of the stress out of the selling process. Can move into middle management if you have the drive.

Cons

Their mandatory Sunday morning sales meeting is so unnecessary for associates that are there more than 6 months (if you are not hitting min goals by then you shouldn't be there). Getting into their Presidents Club level (higher pay) is extremely difficult in some stores.

4.0

Jan 30, 2014

great way to get into sales.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

world class training, very friendly environment. great benefits and lots of opportunities to be promoted or transfer around the country.

Cons

you can lose your commissions and money made from a sale if a customer returns a vehicle for any reason, no base pay.

5.0

Jan 27, 2014

Vics a happy camper

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great customer and employee support

Cons

small commission compared to others in the industry, except the traffic for buyers or prospects are greater too and that makes more sales and less commission for each sale but increased income because of the way customers come into CarMax expecting to buy and at worse LOOK AROUND with their eye to buying. That equals out the commission overall, in my opinion.

Viewing 7690 - 7692 of 8,205 Reviews

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CarMax

CarMax reviews

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Reviews by job title

Only car dealer I would work for...but

great way to get into sales.

Vics a happy camper

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