Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 771 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 333 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 452 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jul 11, 2019

Great for a retail experience but not for everyone

Senior buyer

Recommend

CEO approval

Business Outlook

Pros

- Benefits Package - 401k Matching -Stock grants/Employee Purchase Plan - Involvement in Community - Always strives to do 'what's right' for the customer - High performers really have the opportunity to move up quickly, if relocation is possible - Individual developmental plans based off your experience and where you want to grow inside the organization

Cons

- Retail work hours, travel, etc. - Department cuts lead to overworking of managers and job description changes - It doesn't always seem like the left hand knows what the right hand is doing/mixed messages from corporate and managers - While benefits overall are great pay is not necessarily competitive to similar positions in the same field

4.0

Jul 8, 2019

It is okay

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

The hours are flexible and the people are friendly

Cons

low pay, drink the kool-aid culture

3.0

Jun 28, 2019

Okay if you can put up with corporate

Automotive technician

Recommend

CEO approval

Business Outlook

Pros

4 day work weeks as a mechanic, Good pay, Good Benefits, yearly raises.

Cons

managers who have never picked up a wrench a day in their lives telling you how to do your job, stores go into a frenzy when they hear corporate is coming down, terrible communication skills between managers and associates.

Viewing 493 - 495 of 8,202 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate

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Business Office Associate

Customer Service Consultant - Atlanta (Remote)

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great for a retail experience but not for everyone

It is okay

Okay if you can put up with corporate

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