Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 779 reviews)); "Great people and very diverse" ((in 452 reviews)); "Culture is great and rewarding" ((in 336 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 298 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 551 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 469 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 287 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

2.0

Dec 22, 2019

A place you will enjoy at first, then quickly hate

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired, pay is more than many companies, good benefits, company will sometimes cater lunches

Cons

Boys club, lazy management, little upward movement, increased work burden and responsibilities without compensation, being exposed to dangerous situations with the company being slow to correct things, can get in trouble by managers for following corporate policies

4.0

Dec 5, 2019

Great Until you Get Further Up

Management assistant

Recommend

CEO approval

Business Outlook

Pros

Store levels have amazing associates that do care. Open door policy was great for issue resolution. Managers actually boosted morale.

Cons

The roll outs and changes on things like the company website interface was corporate listening in the wrong ways. Good intentions poorly executed. Better update your documents and files as well. It's difficult to assist associates with benefits or policy information when the last update was in 2014 and the system has been overhauled many times since. Lack of communication closer to corporate you get. My regional HR team offered me paid leave for relocation while the other regional team I applied to didn't even tell anyone that I had been contacted or interviewed at all for weeks.

3.0

Nov 24, 2019

GREAT PLACE LOW PAY

Customer service

Recommend

CEO approval

Business Outlook

Pros

Team Atmosphere, work life balance.

Cons

low pay, low pay low pay

Viewing 472 - 474 of 8,202 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Customer Service Consultant - Henderson (Remote)

CarMax

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Reviews by job title

A place you will enjoy at first, then quickly hate

Great Until you Get Further Up

GREAT PLACE LOW PAY

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