Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,202 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

1.0

Sep 20, 2020

Awful experience

Business office associate

Recommend

CEO approval

Business Outlook

Pros

Great coworkers Learn useful information Cross training

Cons

Constant changing management Long hours Doesn’t work with school

3.0

Sep 17, 2020

Nice coworkers, no work life balance

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Decent benefits package Nice coworkers You learn a lot about cars and financing. Unlimited overtime, and you always get your overtime on top of your hourly or incentive.

Cons

Pay is incentive or hourly. It is whichever is higher, not both. Splitting incentive is not always even. You might work with a customer for 6 hours and the other consultant worked with them for 20 minutes and you have to split the sale. Mixed direction from management. One manager will tell you to do one thing and the next will tell you not to do it. Constantly changing schedule. You will usually not get two days off together and they will most likely be weekdays. And the days you have off change weekly, which makes it hard to plan things outside of work.

2.0

Aug 5, 2020

CarMax has changed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good fellow employees, for the most part. Rewards of helping customers. Able to deal with customers in an honest, transparent manner.

Cons

Sales consultants are seriously underpaid. Stores are now under-staffed. Expectations and processes for sales consultants have risen over the past two years.

Viewing 460 - 462 of 8,202 Reviews

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