Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 764 reviews)); "Great people and very diverse" ((in 467 reviews)); "Culture is great and rewarding" ((in 319 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 167 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 570 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 455 reviews)); "Managers have to write observations on you for everything that you do good or bad." ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 242 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 20, 2009

I hate this Job

Detail

Recommend

CEO approval

Business Outlook

Pros

Fun Environment. Straight forward sales process. Good traffic, Good benefits. Actually feel like the company cares for its employees well being. Selection of products to sell is very good

Cons

Hours required due to being straight commission sales. Micro managed and too report oriented. No real effort to become a more paper free company. I worked in sales an it not great at all,if you want to make a lot of money you have to stay all day an work ever sat . I moved to detailer an its worst then sale more work and it hard to make money

1.0

Dec 16, 2010

Times Have Changed!

Former manager

Recommend

CEO approval

Business Outlook

Pros

Lots of good co-workers (not so much with managers and above) Great business model (from a customer perspective) National footprint

Cons

Difficult Hours (Retail) Work environment is too political (who likes you is more improtant than the quaility of your performance) Prefer task managers/yes men over true leaders Sr. Managers/Regional Mgrs are threatened by innovative thinking or suggestions for improvement

1.0

Jul 7, 2010

Better than flipping Burgers I guess

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

401k, sales staff are good people

Cons

Micro Managing, treat you like morons, management not good, promoted when economy was good and expanded to fast. Now we are stuck with them. 7.75 and hour. Long shifts evening and weekend hours

Viewing 37 - 39 of 8,181 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Full Time

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Ratings by category

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I hate this Job

Times Have Changed!

Better than flipping Burgers I guess

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