Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 776 reviews)); "Great people and very diverse" ((in 442 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 303 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 178 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 541 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 294 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 239 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 27, 2014

Great company, products, nice benefits package

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity if you don't expect everything handed to you on a silver platter AND don't expect it overnight. On-going training to enhance your business. We work hard and play hard. Love company integrity and philosophy. Great benefits. Super atmosphere. Awesome team. Customer service centered business.

Cons

Working lots of evenings and weekends, but understand necessity due to customer traffic. I knew schedule going in. Company does not reimburse for cell phone (a must for biz) and requires employees to purchase all of their own uniforms.

3.0

Apr 21, 2014

Great training, poor compensation

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

The initial and continued on the job training is excellent. Would be a great extra income job.

Cons

Carmax is greedy! Sales associates are not compensated well for the amount of work required. From an employee pay perspective it's like the Walmart of Auto Sales. Associates aren't paid for appraisals when a car purchase is made even though it results in more work. Even wholesale vehicles are excessively marked up when purchased as an employee and utilizing this "Benefit."

4.0

Apr 7, 2014

Great working environment, although retail hours can become stressful

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

At my store, we have a great sales team. Our sales managers are qualified to give advice when necessary but rarely micro manage. Our training process is one of the best in the industry and that allows more potential for success. The equities we practice are beneficial on and off the job. We are great people selling good cars. I truly enjoy working with customers and changing their opinion of how car buying should be.

Cons

Commission can be a roller coaster ride, but it's all about having common sense and a savings account for the great weeks. Sometimes the revolving door of one department leads to frustration for all departments. For example, if inventory starts a new associate just assume cars will be parked anywhere and it is made unclear who is responsible to correct it. Company is expanding too rapidly. I have personally experienced a downfall in vehicle quality especially when bringing vehicle in from other locations.

Viewing 385 - 387 of 8,197 Reviews

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Jobs at CarMax

Automotive Inventory Associate

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company, products, nice benefits package

Great training, poor compensation

Great working environment, although retail hours can become stressful

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