Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 775 reviews)); "Great people and very diverse" ((in 455 reviews)); "Culture is great and rewarding" ((in 317 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 552 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 235 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

4.0

Jan 26, 2016

A stagnant but content place

Mail refunds specialist

Recommend

CEO approval

Business Outlook

Pros

Lovely environment, absolutely lovely. The place is very laid back as long as you get your work done. Even if you're falling behind, asking for help is not the end of the world. People here are glad to help each other out. Company events really help you bond with your group of coworkers.

Cons

All the higher-ups are content with their position which means there isn't much room for moving up. One department was extremely lenient so I didn't get any feedback on what I could be improving on.

2.0

Nov 26, 2015

Not for someone trying to support a family

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Good training program. Benefits after 1 month. Car discounts. Flexible schedule. Family comes first.

Cons

Expensive health insurance. VERY low commission. Crappy hours. Rotating 6 week schedule. Management CONSTANTLY on you for updates on the status of your leads. Advancement limited.

4.0

Oct 14, 2015

I miss the people, not the stress

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great, paid training program, upward mobility, normal hours, good people. This is a great company to work for, if you want to make a career or just want to make a decent living.

Cons

Disconnected, overbearing upper management. Must be able to bounce back from rejection. A lot of tasks to complete with little downtime.

Viewing 370 - 372 of 8,197 Reviews

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Jobs at CarMax

Automotive Inventory Associate

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A stagnant but content place

Not for someone trying to support a family

I miss the people, not the stress

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