Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 288 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 170 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Apr 4, 2019

Behind the times

Manager

Recommend

CEO approval

Business Outlook

Pros

The company has a ton of information available to you. They encourage new team members to “own your development “

Cons

It seems to be a company that a one point in time was very structured and focus on training and development but has since lost sight of the policies that lead to their success. Sales are the only thing g that matter currently. The facilities are generally outdated and the technology is at least 10 years behind the curve. The biggest issue with the “ own your development “ philosophy is that most of the time your superiors are the ones standing in your way.

1.0

Mar 28, 2019

overall a good job but has a lot of problems

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Good benefits good people working at some locations

Cons

poor management, very little control over the deals that you are working the managers will make every decision for you. Sometime not to the benefit of the store or customer. They will lie about they ability for you to climb in the company it is only possible if you are willing to move around the country every year.

3.0

Mar 27, 2019

Stagnant growth, usual office politics

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

Great training regime Constant Coaching Overall laid back

Cons

Growth is inconsistent, the constant nit picking A company that falls between the cracks on a resume, is it an office admin position? Is it a used car dealership? Post company job hunting can be a challenge depending on the field you wish to get into

Viewing 304 - 306 of 8,193 Reviews

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Jobs at CarMax

Inventory Associate - Overnight

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CarMax

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Ratings by category

Ratings by demographic groups

Reviews by job title

Behind the times

overall a good job but has a lot of problems

Stagnant growth, usual office politics

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