Capco reviews

3.8

75% would recommend to a friend

(3,433 total reviews)
avatar

Anne-Marie Rowland

81% approve of CEO

65% positive business outlook

Capco has an employee rating of 3.8 out of 5 stars, based on 3,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capco employee rating is in line with the average (within 1 standard deviation) for employers within the Management et conseil aux entreprises industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 29, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people culture is excellent. Everyone that I have met within the firm has been genuinely really nice. - Diversity and inclusion is also excellent.

Cons

- The company seems to be struggling. Projects have been drying up, which is certainly a reflection of the wider market conditions. However, that means that there has been an extremely high number of individuals on the 'bench' not making the firm any money. This is concerning. I suspect that if things do not improve soon then redundancies will follow. - The pay is not good for graduates on the ATP working as an Associate Consultant, with the salary coming in at around 34k across the board. This has remained stagnant for the two plus years that I have been with the firm. I think Capco have not reviewed their pay grades for nearly two years, which is really shocking. When you consider inflation, I am actually earning less money now than when I started. The cost of living crisis, particularly in London, has compounded this financial struggle. A lot of people are very unhappy with the pay, and I expect individuals will start to leave if something is not done soon. Other comparable firms have been proactive, paying significantly more at the start, adjusting salaries and offering cost of living crisis bonuses. Capco are not even being reactive here (the bare minimum), which is very disappointing. - Projects are mundane. Capco, for the most part, isn't really a true consultancy. It is in essence a contracting agency with the vast majority of projects being focused on client augmentation. Think of the firm less as a strategic consultancy sitting down and advising a client as part of a cohesive team, but more as a collection of individuals working in silo within a clients organisation on BAU tasks. This isn't particularly interesting and it really limits growth and development opportunities for people early on in their career. - New talent isn't being engaged at the appropriate level. More recently, Capco has undergone a recruitment surge at the graduate entry level. The firm now has a lot of highly intelligent individuals from top universities. There is a consensus with Associates that they have perhaps entered a firm slightly lower than what they should be working at based on their qualifications.

avatar
Capco Response
3y
We are pleased to hear that you enjoy working with your Capco colleagues and our supportive, entrepreneurial and #BeYourselfAtWork culture. Regarding your comments on COLA and compensation, there’s no doubt that we’re facing something of a perfect storm at the moment, which is presenting challenges to individuals, families and businesses alike. As a responsible business we want to do what we can to support our employees and ensure the ongoing success of Capco. Having just concluded our financial year, we are currently conducting our latest salary review, which involves carrying out a detailed market benchmarking exercise and analyzing COLA data to ensure that our salaries and overall compensation package remain competitive. We also continue to offer twice yearly promotion cycles without restrictions on time at level or quotas by level, which is differentiated from many of our competitors. The Leadership Team remains committed to offering a variety of interesting work and career opportunities, and other reviews on Glassdoor attest to the interesting clients and variety of projects we have at Capco. This is something that has been spotlighted regularly at UK Town Halls and there are lots of opportunities to hear about projects underway and in the pipeline at one of our many domain and capability events. If you would like to discuss your concerns further then you are encouraged to reach out to your Coach, Manager or HR Business Partner.
2.0
May 14, 2021
Recommend
CEO approval
Business Outlook

Pros

There are/were good, smart and driven people. There are niche digital transformation projects in banking and insurance sectors. Canada CEO Chris Ford is great and publishes weekly blogs to keep employees engaged. If you want to work at a company where they focus on delivery of digital transformation solutions, then this is the place to be.

Cons

Will just start off with this - there is a reason why there has been so much turnover at Capco. This is not a "normal" amount of attrition. They will deny it but the system and business is fundamentally flawed, which is why good people have left and good ones will leave. While there are good people at Capco, there are also many toxic ones, and seemingly more so at the management and leadership levels. Be prepared to get yelled at, made to cry, berated and humiliated. They'll put pressure on you to deliver at ridiculous timelines which will lead to the next point about work-life balance. If you're looking for work-life balance, this is not the place to be. Be prepared to work 12 hour days, while also being expected to participate in other firm activities (we call it contribution). However, even if you contribute, you might not get credit for it. The leadership/management team will tell you that it's OK because you'll get acknowledgement during year end and bonus payouts, or you can take time in lieu but don't trust them. You won't have time to take off in lieu and even if you take time off, it will go against your billability and lead to lower ratings. The year-end bonus and pay increases are also a myth, which is..... Don't expect any extra compensation. Your salary will stagnate and through my last few years here, I haven't had any salary adjustments even for inflation. The only way to a higher salary is through promotion to higher levels, which will lead to another point about how fundamentally broken their performance review system is. Before getting there, bonuses are very low. With jobs in industry, you're often looking at a bonus target (let's say 10%, 15%, 20%, etc) of salary. Here, there isn't a bonus target because it could very well be 0 or at least close to it. Their RRSP matching plans are also terrible so don't count on them for retirement. The performance reviews are fundamentally broken. You're not judged based on your merits and accomplishments, but rather it's a bunch of 'senior' people in a room, where they haven't worked with you, judging you for your accomplishments. Even if you think you did well, you could very well end up with a bad rating. The entire process is not transparent, where even your coaches may not know exactly why you received the rating you did. There's also blatant favourtism in the company. Just beware that this happens. Last point is about the work. If you're looking to do delivery work, then this is the place to be. If you're looking to do strategy work, it's virtually non-existent at Capco. They're a very delivery focused firm. While it's good experience and you will learn a lot about digital transformation, this is the only thing you'll touch. They also mostly focus on retail banking and insurance. "The Capital Markets Company" is very ironic because we don't do ANY capital markets here. Also, if you're looking to get into other types of technology such as cyber security, security, big data, AI and Machine Learning, RPA, etc, they're virtually non-existent. You're better off working in industry or at a bigger firm to get this exposure.

avatar
Capco Response
5y
It is clear you have had a mixed experience at Capco. We are always looking for ways to improve the employee experience at Capco and retain talent in the firm. We take your feedback seriously; however, we do not agree with the full scope of your assertions. Turnover in Capco compares well with other consulting firms. We are committed to talent retention and our achieving more than our fair share in the firm at Capco. We have rapid progression paths and career diversity through projects and roles. Toxic management behavior is against our Core Values and, when identified, is not tolerated. If you feel you have had such an experience, please escalate it accordingly for investigation. Any issues raised for review have been investigated and actioned to the fullest extent of our Respect at Work and Anti-Harassment policies. Pay at Capco is market competitive and benchmarked regularly against that in our competitors. Talent can move in the consulting market and we recognize that at Capco. Our performance management process does involve input from a range of stakeholders so that we review performance holistically and avoid any unfair favoritism. The process also provides a right of appeal to anyone that thinks they have been treated unfairly and which was not utilized by anyone in the last performance year. Finally, whilst we welcome the comments on the quality of your work experience in Capco (in digital transformation etc.) it is incorrect to say that we are only focused on delivery and there is no work in Capital Markets. The firm has a range of cyber, security, big data, AI and Machine Learning projects and solutions as well as blue chip clients in Capital Markets. We would encourage you to reach out to our Canada HR Lead, Meghan Pearce for a confidential discussion on your experiences and to share your feedback.
3.0
Jan 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and nice colleagues

Cons

In my opinion Capco is not a consultancy, but more of a body shop. Projects are largely not interesting and not something clients cannot do themselves, but something clients do not want to to themselves. Additionally consultants need to find their own placement, which can be very difficult and and demotivating for new employees without a niche skill that clients in the area need.

avatar
Capco Response
5y
Thanks for the positive feedback on our benefits and people. I can reassure you that the firm has a wide range of projects including both more routine projects in blue chip companies as well as major transformation exercises and leading edge innovations. To help our consultants find the right project for them we employ resourcing professionals whose role is to match individuals to those projects that best match their skills, career aspirations and development needs.
Viewing 160 - 162 of 3,433 Reviews

Glassdoor has 4,194 Capco reviews submitted anonymously by Capco employees. Read employee reviews and ratings on Glassdoor to decide if Capco is right for you.