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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,594 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Career opportunities

      3.4

      Senior management

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jan 5, 2018

      All that glitters is not gold...

      User experience designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Mostly nice and helpful colleagues from all around the world - Opportunity to learn how to work with data and A/B testing on a larger scale - Good salary (for IT department) - Relocation package and help with paperwork etc - Free lunches, snacks, coffee etc. - Parties every month with free drinks (but only company employees allowed)

      Cons

      - Extreme politics!! You either play the game from day 1 or you're quickly going to be an outcast. - Immature and just plain BAD management, especially on team-level. People get promoted to TL positions just because they've been working at the company a bit longer than others or because of plain favoritism. - Challenging each other goes as far as people at your own level (and not always)! If you try to challenge or argue a point with someone a bit higher than you, you're doomed. Especially if you are a female who tries to challenge a male... good luck with that! - No guidelines, no consistency, no design procedures in place and with 200+ designers working on the same product, CHAOS is what you're going to have to face working there. Only recently the head of design department is trying to create some sort of guidelines and tools for internal use. - Good work goes usually unnoticed and if you don't parade it around to own it, someone else will get the credit for you! Overall... if you have a chance to work here and you're in your early steps in your career, take the opportunity to learn from a large scale organization, get as much as possible and then move on. If you are experienced and looking for value and a less "kindergarten - office - politics" working environment you're better off looking someplace else.

      avatar
      Booking.com Response
      8y
      Thank you for your detailed and thoughtful review. We are sorry to hear your frustrations, especially as we can also see that there are elements that you really enjoy about working at Booking.com and that you really want to help us to improve. We are glad to hear that you love working with friendly colleagues from all over the world, indeed, we think having over 150 nationalities bringing unique perspectives is part of what makes Booking.com so special. It's also encouraging to hear that you are enjoying learning how to work with data and A/B testing at scale, it's certainly what excites us. We take your comments about politics very seriously. As you mention our values, you will know that we are focussed on creating an open culture where curiousity is valued and where everyone's opinion can be heard without fear of retailiation. To help make sure that is the case, we'd love to hear more from you on this so please do connect with our Head of People confidentially or if you do not feel comfortable doing so, you can always call our 24 hour confidential compliance hotline. We are also sorry to hear your concerns about management. As you may be aware this is an area that we are looking at seriously across the company and are in the process of rolling out new proccesses for performance measurement and promotion which we hope us to make considerable improvements in this area. We agree that progress and opportunity should be both fair and transparent for everyone. Booking.com should absolutely be a fantastic place to work and we believe we have the right key ingredients. We hope, therefore, that with the help of you and others sharing their feedback, we can tackle any challenges head on and ensure that we are even more focussed on creating the very best experience for everyone who works here. Many thanks, The People Team at Booking.com
      1.0
      Oct 27, 2016

      Booking.com, where careers go to die.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -There are still some nice people around -Somehow the company is still successful -Lots of travel opportunities if you want it, although fun is not allowed so that might be gone rather soon.

      Cons

      -Getting sent abroad for business purposes on tourist visas is bad ok? I'm pretty sure this is against your own code of conduct , the law etc. etc. -No career opportunities, going above and beyond is actively discouraged because of insecure people who fear you are stealing their job. There's also cases of internal applicants being told to un-apply for a position. -Only managers, no leaders. Despotism through spreadsheets, they pretend to be data-driven but they don't understand the first thing about statistics at all. -Gloriously hypocritical behavior all over. "Do as I say not as I do" is the new corporate slogan. -Salary is less than stellar. -Constructive criticism is ignored at best, at worst you will find yourself without a job. -Corporate buzzwords everywhere.

      1.0
      Oct 24, 2016

      Worst possible management you can ever get.

      It team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      To be fair, thats one of the best opportunities to move to europe if you are intially from not so lucky country. They do all the paperwork for you, they pay enough money for you to live in Amsterdam, they teach you perl, they make sure you feel comfortable while working.

      Cons

      If you want to achieve someting for your personal development - this is not a company for you. I would suggest to use at as a tramplin to get a job in a better company. If you try to grow - you will be denied on every possible stage. You have to fight with incompetent management every day if you do care about the product and people in your team. They never admit their mistakes, but they do make them a lot. But since the company earns a lot of money no matter what management does - they will be rewarded for this work independantly of their actual impact. This creates unhealthy environment when people with different contribution to company buisiness and culture success get equal benfits and bonuses.

      Viewing 256 - 258 of 7,594 Reviews
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      Glassdoor has 9,141 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.