Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jan 15, 2019

Great experience

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Worked and grew as a person in Customer Service, made friendships for life, had awesome parties. Pays decently if you're willing to endure lateshifts and weekends.

Cons

Hearing from my friends still there that those benefits are heavily going down. Not a lot of room to grow, and office politics over track record of success are unfortunately the way to grow.

1.0

Jan 6, 2018

Run away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

breakfast, coffee machines performance bonus, offices

Cons

Stress, no clear rules, no inspiring people, data driven but only if this benefits the employer, lots of lies ....very cheap approach

2.0

Feb 13, 2020

Good for a short contract

Cs guest specialist

Recommend

CEO approval

Business Outlook

Pros

- The company gives a lot of benefits like a genius account where you can do bookings with a discount and also they will give you back 25% of your friends' bookings up to 1000 EUR per year. - The environment is very international and people are mostly friendly. It is very welcoming for any type of minority including LGBT or in any racial context - Depending on your performance they will give a quarterly bonus that usually is around 6% of your earnings in the specific quarter

Cons

- Management can be very drastic with some decision making and leave people in the unknown. - At least for CDD contracts the job is very insecure. From the hired party in my group, probably around 50% were fired or not renewed before or at the end of their contract. - Even though the job seems very flexible at first, they have a lot of rules regarding your holidays, days-off and working times. - You will also have to take a look at your payslips and be pro-active with the payment of your benefits as HR can get it wrong and will not notice you.

Viewing 19 - 21 of 7,584 Reviews

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