Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,591 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Dec 8, 2015

Working at booking.com

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some very nice people, pretty good salary for the start of your career, I think it is a positive experience in your life, especially if you want to work in customer service

Cons

Not a very interesting job, you do the same thing every day. But It wasn't bad at all, so I don't have any more cons to list.

3.0

Dec 7, 2015

So far an excellent company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International and open working environment. Compensation and benefits are really good in comparison to other companies in the same field.

Cons

Very strict with attendance and punctuality.

3.0

Dec 6, 2015

Depends on the department

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are lovely and bubbly, multicultural and most of the management is not stuck up as they have climbed up the ladder themselves. Some forget though.

Cons

Uncertainly as some management methods and ways to deal with things and people are inconsistantm so it can be confusing. Not always transparent management. Overtime not paid unless authorized and many times there is not chance of finishing in time (customer on the phone, a case needs finishing etc. Can tak up to an hour or more.)

Booking.com Response

10y

Hi and thanks for the review. From what you have said, I assume that you are working in Customer Services. I am glad you like working in our diverse environment, the colleagues at Rentalcars.com are an amazing bunch. I completely agree with you that Managers should be transparent and explain "why" we are doing things or why a decision is made in a particular way. We should also be consistent across departments. As you will be aware as well as the investment in the Sunlight House refurbishment we are also launching a "New World" in terms of the way we are structured and rewarded. As part of this we are also going to be doing a lot more training, firstly,to help multi-skill our colleagues but also help our Managers to manage more effectively in our new world. If you were at our recent all colleague update, I hope you will recognise the role that our Values have to play in this and Ian's strong message about how we will be going forward. Around 100 of your colleagues have been involved in Focus groups, around creating our New World (you may have been one of them I don't know) but if you have any ideas or suggestions the team would be delighted to hear them.

Viewing 7450 - 7452 of 7,591 Reviews

Jobs at Booking.com

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