Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 611 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 384 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Feb 12, 2016

A Great Workplace

Commercial analyst

Recommend

CEO approval

Business Outlook

Pros

I worked at rentalcars for 4 years in the Product & Commercial department and I found this experience extremely positive for my professional growth, I couldn't have asked for better managers who have been always very focus to deliver training and technical support on many critical areas of the business. I believe rentalcars.com is one of the places where every employee has the chance to express his potential and get the most out of it Since the company wanted to invest in the people they actually recently moved in a new building with new facilities and an amazing 'cantina ', you have also a relax room with guitar, playstation and a MUSTANG pool table.

Cons

The car parking is tiny and it's almost impossible to park nearby if you travel by car.

Booking.com Response

10y

Hi and thank you for your review, it is appreciated. I am glad you like the new office and as you know we are currently refitting Sunlight House so it is just as good. The other good news is that we are starting to look at more formal Learning and Development interventions so that we can keep contributing to you and your colleagues professional and personal growth. I appreciate the car parking challenges in any City Center. You have probably looked at our discounted car park tickets and travel loan facilities but if not speak to a member of the People Team and it may help. Thanks Ryan

3.0

Feb 12, 2016

not for experienced sales people

Hotel account manager

Recommend

CEO approval

Business Outlook

Pros

great product nice company culture free lunch sometimes interesting trainings

Cons

Sounds like a nice company with lots of changes to develop, but if you work in any of the local offices, this is hardly true. They only pay minimum salary. Management is really bad, brainwashed, not experienced enough.

4.0

Feb 10, 2016

Partner Support Coordinator

Partner support coordinator

Recommend

CEO approval

Business Outlook

Pros

Good benefits, nice atmosphere big international company

Cons

Salary lower than average for the market. Not enough transparency about business decisions.

Viewing 7426 - 7428 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - San Francisco