Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 637 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 577 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 519 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 469 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 106 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

Booking.com reviews

4.0

79% would recommend to a friend

(7,602 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

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Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Nov 8, 2017

Happy days at Rentalcars.com

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the biggest pros is that colleagues you meet here at work become friends very easily. Everybody gets along very well, which helps when you're having good and bad days. Management also really does care about good customer service and being the best we can be.

Cons

As we're growing so quickly, sometimes it's easy to get lost in direction. We're working on communication but we still have some way to go.

Booking.com Response

8y

Hi thanks for the review. I agree with you about the amazing colleagues we have at Rentalcars, they really do make it a special place to work. Communication is always one of those areas where however good you are, you can always get better and as you say that becomes more important the bigger we get. We do keep looking for ways to improve and would always welcome any suggestions or ideas so please do let me know if you have anything in particular in mind. Thanks again Ryan

5.0

Nov 8, 2017

Way to go!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company culture, vibrant and multicultural office based near City Centre. Business is growing at a very fast pace. There are opportunities to progress internally and people genuinely care about each other. Management listens to the employees and takes on board their feedback.

Cons

We have come a long way but I feel that some departments for instance post rental needs to be more organised as sometimes people can find the workload overwhelming. We are continuously evolving in terms of our perks but I think that benefits scheme can be improved such as introducing reasonable medical insurance plan and improving sick pay etc.

Booking.com Response

8y

Hi, thanks for your review and rating. I agree we have come a long way but still have much to do,, we always will do, becoming a truly amazing place to work is a job that's never done :-). We are trying our best. Thanks again Ryan

4.0

Nov 7, 2017

Great Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cultural environment with some great people from all over. Varied workload and good location to get to within a city centre, management can be rather flexible and the on site canteen food is lovely.

Cons

Benefits are ok but could be improved a little and salary could be better for the work

Booking.com Response

8y

Hi thanks for your review and rating. We have made big moves forward over the last 3 years with our pay and benefits. Having said that, this is an area that we constantly need to keep under review. I'm not sure which part of the business you work in but I can promise we are looking at this all the time. Thanks again Ryan

Viewing 7180 - 7182 of 7,602 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Booking.com

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Happy days at Rentalcars.com

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