Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 612 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 516 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 62 reviews)); "• Blatant Favoritism within the office" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,605 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews

5.0

Mar 10, 2018

Great Place to Work

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

I have never worked in a company where I feel so valued, especially considering I'm just 1 of 1600+ employees. Even when working on the Front Line "Bottom of the Chain", I always feel like I have a voice and am listened to. Proven through the continuous improvements that are suggested from us on the Front Line. The opportunities to progress or change departments are available very often and very encouraged. The diversity of colleagues is incredible. I have learnt more about the world from my colleagues and this job, then I ever did back in school!

Cons

Having massive end of summer and Christmas parties is horrible... just kidding!! Genuinely cannot think of any cons.

Booking.com Response

8y

Hi thanks for your review I love it and promise we are working hard to become even better. All the best Ryan

5.0

Mar 7, 2018

The best company to work for

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Diverse, multicultural, fast-paced, taking care of it's employees, the list goes on.

Cons

The working system is enormous with 2000 employees therefore there are errors often.

Booking.com Response

8y

Thank you says it all really. Hopefully you will see the improvements we are making in the systems to help us all operate more efficiently and successfully. Thanks again Ryan

4.0

Mar 7, 2018

Big difference between local offices and headquarters

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Career path, managerial support, personal development, great coworkers, team spirit, summer and winter events, monthly get togethers,

Cons

Overworked and underpaid, especially once you start moving up in your career. Also, it seems that things on a managerial level/hr level differ from office to office and from offices to HQ. I feel that some local offices are luckier than others and that most of the local offices are luckier than HQ due to management. It all boils down to people management and if the people aren't being managed properly then that's going to be a problem.

Viewing 7111 - 7113 of 7,605 Reviews

Jobs at Booking.com

Account Manager

San Juan, PR

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Booking.com

Booking.com reviews

Company ratings over time

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Reviews by job title

Great Place to Work

The best company to work for

Big difference between local offices and headquarters

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