Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 657 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 545 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 66 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

Booking.com reviews

4.1

80% would recommend to a friend

(7,612 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews

5.0

Sep 6, 2018

Great company in the heart of Manchester

Support advisor

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, great facilities and location.

Cons

Not really good shift pattern, and few department will need a big improvement (resource planning)

Booking.com Response

7y

Hi and thanks for your review and rating it really is appreciated. I have flagged your review to our leadership team in Sunny House. Hopefully you are aware that there is a lot of work going on at the moment within RP and we are changing some things, I hope for the better. However, if you have a specific concern it would be useful to understand. Please speak to your manager, a member of the People Team or drop me a line so we can properly understand what your concerns are. Thanks again Ryan

3.0

Sep 6, 2018

Overall a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel benefits Laid back culture Hotel discounts

Cons

Compensation Upward mobility opportunities Disconnect amongst management at times

5.0

Sep 5, 2018

Great company to work and follow your career path

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

• Good environment • Good relation with colleagues and made the work easier and enjoyable. • I really enjoy my job and I feel recognition from my manager side. • Free fruit and drinks • Really good relax area and canteen.

Cons

Not possibility of progression yet

Booking.com Response

7y

Hi and thanks for your review and rating it really is appreciated. I especially love the fact that you really enjoy your jon and feel recognised that's awesome. I'm not sure how long you've been with us and how you see your career progressing but there are loads of opportunities for progression. So keep up the good work and I'm sure opportunities will come around soon enough. Thanks Ryan

Viewing 7015 - 7017 of 7,612 Reviews

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Great company in the heart of Manchester

Overall a great place to work

Great company to work and follow your career path

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