Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 650 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 585 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 353 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 470 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 61 reviews)); "The communication and leadershift are poor." ((in 51 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Dec 21, 2023

ok

Csp

Recommend

CEO approval

Business Outlook

Pros

remote working is very good

Cons

no impact, guidelines that are not focus on customers

Booking.com Response

Thank you for sharing this with us, we appreciate your feedback. It is unfortunate to hear that your Booking.com experience has not been up to our standards. We are committed to providing our employees with a rewarding career experience to make an impact on our customers and could have the opportunity to continue to learn and grow. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. We recommend you reaching out to your manager to discuss these important matters and find ways to improve on our work structure and guidelines. Wishing you the best. The Booking.com team

5.0

Oct 23, 2023

Great balance and compensation

Senior key account manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance Work from home policy Interesting subjects

Cons

HQ centralisation Mature business Less internal opportunities than before

Booking.com Response

Thank you for taking the time to share your thoughts with us. We are happy to read that you have been enjoying the Booking.com benefits. If you are facing growth challenges within your position, please reach out to your manager or HR Business Partner, to discuss your options. The Booking.com team

3.0

Oct 4, 2023

Unprofessional management / hire and fire atmosphere.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues and office with a nice canteen.

Cons

Treated like a number, no communication from management, very immature team leaders. Hire and fire atmosphere. Let go one day before end of probation with no warnings. Definite red flag in company culture.

Booking.com Response

Thank you for sharing this with us, we appreciate your feedback. It’s unfortunate to hear that your Booking.com experience has not been up to our standards. Our people mean a lot to us. We’re doing our best to provide our management team with the right tools to improve the experience of our employees. We wish you all the best in your future career endeavors. The Booking.com team

Viewing 31 - 33 of 7,584 Reviews

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