B&Q reviews

Really not a customer focused company. Very focused on task and process, not at all focused on customers. Very very tight on staffing levels and pay is, in general not reflective of the work levels expected. I joined as a Manager from a different type of retail. 8 weeks of induction..... no structure to the training and I was left to my own devices. With no previous background in diy I was given next to no guidance. The different department or trading Managers just don’t talk to each other, and the different departmental staff rarely venture from their own aisle to help each other. As a retailer it was shocking the actual lack of customer service available. The most shocking thing was the obscene amount of stock loss through inaccurate stock counts and horrendous levels of theft in the two stores that I experienced. Management in the store are very very stuck in their ways. There is now commitment to make thing better, or easier. In store management teams don’t believe in the vision for the company and don’t want to change. If you enjoy speaking to customers and helping them out then this isn’t the company for you either as a manager or member of staff. Don’t expect anything to get repaired or replaced unless it’s legally required or a massive safety issue. They will not spend a penny on anything. Pay levels are not good compared to the responsibilities expected. Don’t expect a bonus, nigh on impossible to hit. Hourly paid staff work their backsides off, but the rewards are pathetic. Virtually no addition benefits to working in store other than 20% in store discount. Product range changes are rolled out, new product ranges on the Unify program. Basically making all the store throughout Europe the same.... however selling product ranges from Poland and France at the expense of popular British products just won’t work in the long run.