Aviva reviews

3.9

77% would recommend to a friend

(2,560 total reviews)
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Amanda Blanc

85% approve of CEO

74% positive business outlook

Aviva has an employee rating of 3.9 out of 5 stars, based on 2,560 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aviva employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Sep 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Computerisation of holiday meant I didn't have to speak to anyone about taking it. Convenient city location, easy to get home.

Cons

Floor-wide misery. Those who were best at the job were either actively seeking other work or considering leaving without another offer. I saw multiple people - very nearly including myself - take sick leave to deal with the mental health strain of working in such an unsympathetically miserable environment. You are paid minimum wage as a salary, expected to work unpaid overtime, pushed beyond capacity and treated with resentment and barely-concealed anger from management for any inability to deal with the number of phone calls coming in. It doesn't matter that you're working constantly - their lack of capacity is made into your problem. For such legal-minimum pay, you are told - actually told - that the company "gives you a lot" (e.g. a free banana once every four weeks) and that you should "give back" (i.e. unpaid overtime). I was once questioned for using the toilet too often and had to explain the frequency of my bowel movements to my line manager. I was repeatedly invited to conversations where my level of education was used against me, the suggestion being that I should quit if I have aspirations beyond working there forever. Bizarre, considering - as I must repeat - the bare legal-minimum pay. Of the five people I trained with, myself and one other left at the earliest outside offer, another left after extensive mental health leave (brought on by the work), another was deemed incapable of working in that department and so - rather than being pressured to quit, as I was - was shuffled into another department where they could do less damage. Only one remains. That took less than six months. During that time, a few others also left. The good people in that office deserve better work, and the management deserve to struggle with a depleted workforce during a hiring freeze. One star.

2.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Technology - Really good technology for the asset management industry which can be guilty of being quite afraid to embrace modern technologies. Laptops readily available and great use of Microsoft Teams which keeps people connected and great technologies in meeting rooms. WFH - Great flexibility in terms of working from home. It is generally encouraged around the business. Parental leave - 6 months full pay. This again is very progressive for an asset manager. The company culture has really benefited from this. Internal opportunities - There can be opportunities to go on secondments to other business functions and internal vacancies do come up. However, you can be waiting a long time for this and not all managers are supportive of secondments. CEO - The CEO of Aviva Investors is very forward thinking. He encourages WFH and flexible working. He really is passionate about the industry and is always encouraging innovative ideas. He has spoken out against sex discrimination, the gender pay gap and often speaks at diversity events. I just wish this was echoed through his senior management.

Cons

HR - They are completely inefficient. I don't know of a single colleague who had a good experience with HR. If you have a grievance with management or you are seeking advice, you will not receive it. I saw HR business partners going to senior management with confidential information and telling them of private conversations and giving names. If your manager takes a disliking to you and is at a senior level, you will be given no support. HR once emailed around a confidential spreadsheet with salary information to a whole team that wasn't password protected. Colleagues would make appointments with HR members who would accept the invite and just not turn up to the meeting. Communications - Although general business updates are plentiful in weekly news round ups or video clips, communications with employees is generally poor. I accepted a role at Aviva Investors and on my first day was met at reception by my 'new manager'. The hiring manager who employed me had moved departments and HR/manager didn't contact me during the onboarding process to tell me of the change. Instead I had a new manager I'd never met before and who had zero people management experience. Culture - Although they do try to break down silos, it's not working. You don't get to know of other departments or people unless directly working with them. There is also a hire and fire culture. People (at all levels) will suddenly disappear. You will later find out on the grape vine that there were redundancies. This can be a stressful situation and with the constant hiring and firing it can be difficult to keep up to date with who to contact and what the business structure is. Senior Management - I sat in on certain meetings with senior management and I can honestly say I've never encountered such an unprofessional atmosphere. Senior management will use a business meeting to openly gossip about staff and spread rumours. If someone makes the slightest mistake the manager will be told to 'get rid' of the employee, this is even true of interns and graduates who should be given the chance to learn. I even heard senior management encourage sexism, discrimination and bullying. They would decide someone was a 'wrong fit' for a role and that would be the end for them. No constructive feedback, just told to leave. There were also comments made about women's appearances with a head of a business function being described as fat (she was pregnant). Any direct report who wanted change or made suggestions to their manager was described as a 'problem child'. Business strategy - The asset management part of Aviva still seems to be struggling to figure out what it is trying to achieve. There is a constant restructuring of senior management and teams. The CEO seems to have taken a step back from being a CEO and is almost acting as a CIO. This decision was made in order for him to be more involved in front office and investments. However, I don't think anything significantly has improved or changed since and I don't know what products they are focusing on other than AIMS which now seems to be a dead horse.

1.0
Jun 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Big company with decent reputation

Cons

People function supports ridiculous decisions made by heads of. Not being of the same color has deprived us of a fair opportunity. Hate to see how the culture has changed over the years. Wish that UK office can put a stop to these bullying.

Viewing 82 - 84 of 2,560 Reviews

Glassdoor has 3,156 Aviva reviews submitted anonymously by Aviva employees. Read employee reviews and ratings on Glassdoor to decide if Aviva is right for you.