Toxic culture of poor mental health
Pros
Computerisation of holiday meant I didn't have to speak to anyone about taking it. Convenient city location, easy to get home.
Cons
Floor-wide misery. Those who were best at the job were either actively seeking other work or considering leaving without another offer. I saw multiple people - very nearly including myself - take sick leave to deal with the mental health strain of working in such an unsympathetically miserable environment. You are paid minimum wage as a salary, expected to work unpaid overtime, pushed beyond capacity and treated with resentment and barely-concealed anger from management for any inability to deal with the number of phone calls coming in. It doesn't matter that you're working constantly - their lack of capacity is made into your problem. For such legal-minimum pay, you are told - actually told - that the company "gives you a lot" (e.g. a free banana once every four weeks) and that you should "give back" (i.e. unpaid overtime). I was once questioned for using the toilet too often and had to explain the frequency of my bowel movements to my line manager. I was repeatedly invited to conversations where my level of education was used against me, the suggestion being that I should quit if I have aspirations beyond working there forever. Bizarre, considering - as I must repeat - the bare legal-minimum pay. Of the five people I trained with, myself and one other left at the earliest outside offer, another left after extensive mental health leave (brought on by the work), another was deemed incapable of working in that department and so - rather than being pressured to quit, as I was - was shuffled into another department where they could do less damage. Only one remains. That took less than six months. During that time, a few others also left. The good people in that office deserve better work, and the management deserve to struggle with a depleted workforce during a hiring freeze. One star.