Pros
Decent salary with significant opportunity for overtime three months of the year. Exceptional training and company pays for all of your licensing, contracting and certification with about a dozen different insurance companies nationwide. I went from knowing virtually nothing about insurance to being an expert advisor on Medicare related insurance. After 10 years, I I am making about $75,000. Health benefits are acceptable. Most middle management is extraordinarily supportive and works tirelessly To meet the demands of upper management and to equip and support the benefit advisers.
Cons
I have seen system improvements over 10 years, but it’s very difficult to participate in any changes for the good of the company. The middle-management is very sympathetic, but the upper management will not hear the feedback of the people on the ground on the front lines of serving customers. There are many dysfunctional aspects of the computer software, phones system, and various policies and procedures. 10 years ago it was truly like a third world sweat shop, in violation of state labor laws, pressuring us to work through our lunches, work 60-70 hour weeks, and loading us with many unreasonable expectations. Those conditions have dramatically improved over the years, but there is still an over reliance on too few core employees with seasonal contracting with inexperienced staff, leading to negative customer experience, unsatisfied clients, and unacceptable stress levels for staff.
