American Express reviews

It's nearly impossible to succeed in the engineering director role if you're hired from an outside firm. Amex has a cut-throat competitive culture, constant chase for numbers, lack of attention to individual colleague's needs. Many Directors are required to lead often times upwards of 30 people without the ability to re-structure the reporting relationship. Consultants are mainly treated as numbers, however full-time colleagues enjoy significant benefits, such as 6-month child-care leave, while the rest of the team is expected to pull the burden of delivery. The leadership expects innovation and delivery of exceeding outcomes at every step of the way, beating your past numbers is not rewarded, it's expected - personal sacrifices that mid-level leaders make to keep the team spirit up and deliver on these needs often do not matter. Every month engineering has some kind of a competition and there are numerous favorites on multiple teams that persistently winning the game, while no one cares about specific people. It's all about the numbers. Budget decisions drive every major decision. Very few team members have significant tenures unless they're in a competitive senior leadership roles.

Extremely stressful High turn over No room for advancement Employees come last No work/life balance Rude customers Quarterly incentives are based on sales, however, a card member can book on the website without a fee and receive discounts we couldn’t offer over the phone. It comes down to begging the card member to book with you instead of saving money. I only stayed as long as I did, because I was able to work from home and I’m a single parent.