American Express reviews

Mistreatment and Threat Perception: My experience at American Express was marred by mistreatment and a pervasive sense of being treated like a threat rather than a valued employee. This was deeply demoralizing and negatively impacted my overall job satisfaction. Recruitment White Washing: The company promotes an image of diversity and inclusivity in its recruitment efforts, but in reality, it often falls short of these ideals. The recruitment process seemed more focused on creating an image of diversity rather than genuinely fostering it, leading to a lack of authentic representation among employees. Unsociable Hours: The work hours assigned to me were extremely unsociable, which made it challenging to balance my personal and professional life. This lack of work-life balance had a detrimental effect on my overall well-being. Bias and Racism: The work environment at American Express was toxic due to the presence of bias and racism. It was disheartening to witness instances where certain employees were favoured or mistreated based on factors unrelated to their job performance. This not only created a hostile work environment but also contradicted the company's stated commitment to diversity and inclusion.

Pay is too low, particularly considering how much money the travel dept brings in for the company. Payroll (which is done via a 3rd party) has screwed up my check MULTIPLE times to the tune of hundreds of dollars & since you only get paid the 15th & last day of the month, it is a killer waiting for them to get it sorted & it doesn't seem like anyone really cares enough to get it done quickly or overnight you a check. They don't let the travel dept participate in their Work From Anywhere program which is ridiculous if you want ppl to broaden their travel/geographical knowledge. Higher ups in the dept are out of touch with the stress/work level of the TCs & don't make changes that are actually improvements. The systems are buggy & nearly unusable a lot of the time. Virtual workers aren't treated as well as the in office workers. There's currently a hiring freeze on so we couldn't move to another position even if we wanted to