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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,607 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,607 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Feb 2, 2009

      Fortune 500???

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The fact that you are working with everyone around the globe, the back office is in one country,the cashier in another,the dispute team etc, the community is so diversified but we all work together for one goal.

      Cons

      People do not see eye to eye especially leaders whom think that experience means everything and there is just no opportunity for a feedback to the management at all.But the management is always quick to find faults on employees.

      3.0
      Jan 31, 2009

      Nice company, complacent workforce.

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express is a very nice place to work (in the traditional meaning of "nice"). It is very comfortable and low stress, and the pressure placed on you, except in a few key roles, will be almost non-existent. This is fantastic for work-life balance. Management truly supports flexible working options, and it is easy to schedule your career around your life. The top company leadership (Ken Chenault and his direct reports) is full of good people with good intentions. They genuinely care about the people who are in their care and try to do right by them. American Express offers tremendous opportunity for advancement to anybody who is bright and ambitious. It is easy to succeed. Go-getters are uncommon, so they really stand out and are rewarded accordingly.

      Cons

      The company suffers from having a workforce that is unambitious and complacent, more interested in job security than quality or delivery. Compensation and material benefits (medical care, insurance) are below par compared to other industries. The company has absolutely no long-term strategy, and is very focused on tactical projects and execution of short-term programs. This has resulted in a number of disastrous investments in the past few years. NicThe level of leadership immediately below the CEO and the Presidents (the SVP level) is weak and extremely political. They don't get along with each other, and are quite petty and destructive with their own teams.

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      Glassdoor has 21,961 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.