Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (538) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (177) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2599 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1631 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1550 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 990 reviews)); "Pay was good and laid back work" ((in 760 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 486 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 427 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 84 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

2.0

Mar 10, 2009

Company of individuals wrapped up in their own greed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stable, and relative freedom if you stay away from management.

Cons

Dilbert principle is rife, blame intensive company, fear of failure at the cornerstone of making people work harder, anybody who works smarter is cornered off by an intrinsic inner network of bureaucrats who have no real power other than to target defensive attacks on their ivory towers. Consumes good people for the benefit of middle/upper management. Upper management have very little concrete delivered results by their own efforts, as the rely on good people they push around or get rid off over time. The company in general after 20 years is destabilising under the forces of new technology and leaders who are out of touch. The best approach of fixing it is to hire new graduates who haven't been burn't by the company.

5.0

Mar 10, 2009

American Express...A good place to work, even with the cutbacks!

Learning specialist

Recommend

CEO approval

Business Outlook

Pros

American Express really values its employees. There are opportunities to grow and develop, especially if you seek them. American Express has strong core values and the leadership team live by them. Compensation is comparable to other companies. Maybe a little better...Benefits include medical, dental, vision insurance, 401K, profit sharing and a generous package of personal time off. Employees are even allowed to purchase a week of vacation! Telecomuting is an option in many areas of the company. Skill and style of leadership varies. But, generally, leadership is adequate. Senior company leaders are doing a good job leading the company through these hard economic times. Yes, there have been some layoffs. But, overall, they were handled with a high degree of sensitivity and the severance packages are better than some from other companies. Times are tough and so is American Express!

Cons

American Express has agressive goals (this is both good and bad). It is good as it challenges employees to grow. However, it makes work/life balance difficult if not impossible to acheive. Leaders talk about the importance of work/life balance. But, in practice, most people work 50 hours per week or more. Another, down side of American Express, is that many jobs are being moved out of the US. This may keep the company strong, but, it is difficult for employees. Every year, more and more people are let go in the US. The compensation package and benefits are also being scaled back. Each year, employees bear more of the cost for insurance. This year, due to the bad economy, the company is no longer matching employee contributions to the 401K. Times are tough and so is American Express!

4.0

Mar 10, 2009

pretty good

Travel counselor

Recommend

CEO approval

Business Outlook

Pros

The medicial benefits you receive.

Cons

small raise increases you recieve each year.

Viewing 18439 - 18441 of 18,611 Reviews

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Company of individuals wrapped up in their own greed.

American Express...A good place to work, even with the cutbacks!

pretty good

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