American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Apr 1, 2009
Recommend
CEO approval
Business Outlook

Pros

Collaborative, smart people, interesting work, customer focused

Cons

Lots of re-organisations and change, slow decision making

1.0
Apr 1, 2009

The structure of AMEX is heavy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are great and the work life balance is good

Cons

Slow career advancement. Matrix of organisation stifles innovation

1.0
Apr 1, 2009
Recommend
CEO approval
Business Outlook

Pros

I'm grateful my salary from American Express still pays the bills (for now).

Cons

American Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

Viewing 18430 - 18432 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.