American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
May 15, 2009
Recommend
CEO approval
Business Outlook

Pros

The facilities & campus aren't breathtaking, but they're certainly well above average for the Phoenix area. Cafeteria services are excellent, and most of the general cube-farm areas are high-walled and more spacious than many similar companies. At the Desert Ridge campus, you might be so lucky as to have a view of the mountains, or surrounding empty desert (which in Phoenix can be a welcome landscape). The landscaping of the campus itself is relatively lush - many plants, some with name placards, adorn the courtyard area, and when the weather outside isn't brutally hot, the area provides a large, comfortable, open space to zone out.

Cons

Everyone seems to be a "project manager" in title, but very little in practice. Status reports, project plans, and other confetti are mainstays, while actual production and project progress is frequently delayed and diluted. A generally unhappy/angry attitude prevails - people don't smile or greet one another so often as they look away or frown. Petty, unprofessional arguments over conference room or temporary office spaces occur - and no one seems embarrassed. As to the position itself, consultants are fairly well respected at AMEX, but not fully able to separate themselves from the culture of micromanagement and walking on eggshells (PC, obstacle management, etc.). However, the position I interviewed for and accepted changed radically during the course of the contract, as did the terms and conditions of the position (ability to work from home, hours, job description/responsibilities). Ended contract early & with good feelings from both parties, but would not accept a position with the company again.

1.0
May 4, 2009
Recommend
CEO approval
Business Outlook

Pros

There are none.It's gone belly-up there.

Cons

The management turns on the subordinate employees. Everyone's under pressure and the types of systems used to measure performance are ineffective, incompetent, and punish the employees for situations out of their control. Every minute of their time is monitored and judged. It's more like a prison than a workplace. It's unbearable there and morale is the worst. The Blue Box values have been abandoned a long time ago.

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Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.