American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Aug 18, 2009

One of the best places to work...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

American Express prides itself on Work/Life Balance. Obviously, there is some variation based on the group, but overall, does a phenomenal job of it. There are many opportunities for development and advancement because Senior Management is goaled and evaluated against whether their direct reports are achieving their development goals. It creates a culture of collaboration and mutual respect.

Cons

As a large company, it is sometimes difficult to move things quickly or without at least 3 other parties wanting to have their say on an issue.

5.0
Aug 9, 2009
Recommend
CEO approval
Business Outlook

Pros

Autonomy, ownership over projects. Strong marketing program, opportunity for professional development internally and externally. Willingness to take reasonable risks. Strong voice of the customer understanding. Opportunity to work with smart, motivated people.

Cons

Antiquated systems, a tendency to duplicate efforts. Goals are not always aligned across the organization, which can make accomplishing objectives challenging. Your boss is key to job satisfaction and promotion.

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Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.