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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,623 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,623 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Mar 3, 2010

      survey driven

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a very big company with a big name and sounds prestigious. They are extremely concerned with employee satisfaction and their ranking among large companies so they go out there way to have the employees think and say good things about the company.

      Cons

      They are so concerned about the associates feelings that sometimes they give too many chances to unproductive employees and that angers the productive ones. Management hands are tied and always seemed to be focused on the next survey coming up

      3.0
      Mar 3, 2010

      Good Company. Advancement Difficult

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance. Friendly environment with supportive workers. Variety of roles you can take and learn from to develop yourself and build your own expertise.

      Cons

      Consensus culture can limit ability to get decisions made and implemented (if act decisively, not seen as a team player, or stepping on toes). Reaching higher levels (Director/VPs) difficult to achieve given strong bench of talent and limited opportunities.

      3.0
      Feb 28, 2010

      No room to grow

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay Good work life balance 9 - 5 Nice newish building to work in Good feedback for internal employees

      Cons

      Senior Management is lazy in regards to innovation People can be somewhat difficult to deal with Approval processes long and hard to get anything new through Not a happy place to work

      Viewing 18328 - 18330 of 18,623 Reviews
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      Glassdoor has 21,978 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.