American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Jun 27, 2010
Recommend
CEO approval
Business Outlook

Pros

>>Its complexity provides the opportunity to interact with a wide variety of platforms and roles >>Great compensation! >>Corporate culture

Cons

>>Heavily process-driven (while necessary, some processes inhibit efficiencies) >>Slow to adapt at times (sheer size of platforms and traditional approach)

5.0
Jun 23, 2010
Recommend
CEO approval
Business Outlook

Pros

- Strong culture and global brand - High rebound rate of employees leaving and returning to Amex (even after displacements) - Volume of opportunities to drive own career, numerous paths - Strives to deliver transparent feedback including sincere diversity efforts - Numerous examples of long career trajectories - Focus on the success at the front line and senior leadership levels

Cons

- Hard to understand the org matrix - Difficult to gain visibility outside of role/unit - Very leadership driven - so if poor leader, employee career can be blocked/sabotaged - Consensus driven - decisions often take a myriad of socialization/team perspectives to get off the ground let alone to implementation - Not a great place for innovative, fast moving change agents - Unfortunate off shore relocation of call centers - Certain roles and career paths still very dependent on the people leader

4.0
Jun 22, 2010

good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

people culture opportunities given ability to move around the company into different jobs throughout career

Cons

passive aggressive leadership pay benefits slow decision making

Viewing 18265 - 18267 of 18,628 Reviews

Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.