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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,629 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,629 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Jul 29, 2010

      Assessment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is decent. There are possibilities to move from one function to another

      Cons

      Politics are huge and promotions are not always based on performance or skillset.

      4.0
      Jul 26, 2010

      Slightly above average company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company promotes work life balance and professional development. As people, the employees in general are open, friendly and cheerful. As colleagues, most employees are team oriented, friendly and helpful. Employees openly and enthusiastically promote the company's services and products. Company encourages hiring internally.

      Cons

      Although the company promotes work life balance and professional development, (like most things in life) it is only as good as your leader's follow-through. Relationships are really important, often times more important than actual performance. Many employees are upset after their annual review because delivering on goals doesn't matter if the leadership prefers your peer. Also if your leader isn't well liked, you won't get a good rating. Because relationships are so important, a poor review can mean that you'll have a very hard time getting another job in the company. Things move slowly due to consensus building, large teams and conservatism.

      4.0
      Jul 24, 2010

      Ok place to work if you like the phone.

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, lots of travel opportunities, shift flexibility. If you don't like your supervisor, chances are you'll have a new one within a few months anyway. Plenty of different opportunities for knowledge growth.

      Cons

      call after call after call, repetitive work. Opportunities for lateral moves but difficult to get promoted from within unless you've been with the company a long time. Best shifts and vacation go to the employees with the most years of service. Not enough training to help you advance.

      Viewing 18244 - 18246 of 18,629 Reviews
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      Glassdoor has 21,987 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.