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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,611 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Feb 16, 2015

      Home Base Servicing Customer Care Professional

      Home based service - customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay. Working from home is great. The company sends you everything from computer to phone to headset. They even help with cable bill. Benefits are great.

      Cons

      You have to hit the floor running once training is over. You have to qualify by meeting all the metrics. The customer survey is like the bible. If you get anything other than a 9 or a 10 rating it hurts your overall score for the month.

      1.0
      Nov 14, 2014

      NO JOB SECURITY!!! They will tell you otherwise.

      Travel counselor i
      Recommend
      CEO approval
      Business Outlook

      Pros

      co workers are great, American express is a good company but the travel department needs MAJOR REVAMPING.

      Cons

      management, company policy changes almost every week, front line agents take the wrath for everyone. No advancement opportunities once you have been flagged with counseling forms (write up). Hostile work eniviroment.

      3.0
      Nov 9, 2014

      Kinda going downhill

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Amex in Phoenix for over 6 years and things seem to be going downhill. Positives have included high loyalty of employees to the company, strong financial performance, variety of job openings (however usually lateral positions). Work/Life balance is very good and one of the few reasons I have stayed so long.

      Cons

      The company constantly reorganizes and has no problem giving employees pink slips. It is not uncommon to see your position eliminated once every 2 to 3 years. Shareholders come first, then customers, and employees are dead last. Phoenix office has recently converted to BlueWork--cubicles have been removed and now everyone sits at open tables that need to be reserved everyday. Everyone complains about the environment, it can be extremely noisy and disruptive. Many jobs have been outsourced to India, and more and more people from India are being imported to work in Phoenix; displacing employees who are US citizens. It is not uncommon for calls and conversations to be in Hindi, where I've had to remind people that not everyone is from India so meetings need to be conducted in English.

      Viewing 148 - 150 of 18,611 Reviews
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      Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.