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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,611 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      May 8, 2018

      CAG department - Cold Calling in a Toxic Environment

      Commercial payments consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits. Strong Company. Looks good on your resume.

      Cons

      Toxic environment where unethical behavior is rampant and encouraged...if management likes you. Advancement opportunities are all but non-existent. You are treated like a disposable number in a high pressure cold-calling environment. One of the worst company cultures I have ever seen in decades.

      4.0
      Mar 10, 2018

      Customer Care Professional

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commissions were amazing. I made almost 2k-3k extra a month on top of my hourly salary. Schedule flexibility was amazing...as long as time off was available in they system, you could take it off....no need to request time off...if its available, you take it off.

      Cons

      Call center environment...call after call after call, after call....especially if you worked the 10 hours schedule 4 days a week like I did. I would urge you to stay away from the 4 by 10 and just do the regular 8 hours a day, 5 days a week. Also no upward mobility....but if your making good sales then upward mobility doesn't matter. You can make 6 figures a year staying in the same position if you want...but if you have bad surveys, It can affect your commissions

      2.0
      Jan 26, 2018

      Not the job it use to be.

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are usually great. Opportunity to work at home can be a nice benefit. That’s about all.

      Cons

      The demands placed on employees. The goals that the employees are told to achieve are getting more and more ridiculous.

      Viewing 139 - 141 of 18,611 Reviews
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      Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.