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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,604 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,604 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Dec 5, 2017

      American Express is an amazing place to work

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible Working - Excellent focus on employees - Very good salary and progression opportunities - Friendly work environment with a good focus on work/life balanace

      Cons

      - Hard to make a big difference - There can be quite a bit of red tape in projects

      1.0
      Aug 22, 2017

      Absolutely life draining - Don't do it

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Money, benefits. The money you make is crazy and absolutely no where else can beat that, but it is not worth it.

      Cons

      Management, Metrics. Even in a regular customer service area, you are FORCED to sell. You also have to think about 7+ metrics that include sales, surveys, call time etc and you WILL be micromanaged if you are disliked.

      2.0
      Jun 10, 2017

      The grass is not always green on this side

      Travel counselor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous PTO, you can choose to purchase up to 5 days of addtl Vacation days. They pay you based on your travel experience, you get a raise every year its not much but at least it's a raise! You get quarterly incentives for your RTF and Revenue performance. Awesome employee benefits health and medical ins, counseling, 401k etc! And you get to stay in 5 stars hotel for up to 6 nights (2nts each) in a year! Fam trips offered every year.

      Cons

      You get a tl that doesn't know how to motivate you so your performance goes to hell.. and then you get passed around to different tls because they smchange your schedule every year. The upper management doesn't understand the business, they advertise a great benefit to the card members only to find out that they are losing money on it so they take it back leaving the card members dissatisfied, most of your survey detractors are cardmembers who has something to complain about so its close to impossible to reach your rtf goal and then if you don't reach a certain percentage in your rtf you lose your revenue incentive which was a big blindside for me! And when your performance is down you get the suckiest schedule of your life, double weekends and night shift, which means if you take this job get ready to say goodbye to your social life.

      Viewing 91 - 93 of 18,604 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 21,958 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.