Pros
Generous PTO, you can choose to purchase up to 5 days of addtl Vacation days. They pay you based on your travel experience, you get a raise every year its not much but at least it's a raise! You get quarterly incentives for your RTF and Revenue performance. Awesome employee benefits health and medical ins, counseling, 401k etc! And you get to stay in 5 stars hotel for up to 6 nights (2nts each) in a year! Fam trips offered every year.
Cons
You get a tl that doesn't know how to motivate you so your performance goes to hell.. and then you get passed around to different tls because they smchange your schedule every year. The upper management doesn't understand the business, they advertise a great benefit to the card members only to find out that they are losing money on it so they take it back leaving the card members dissatisfied, most of your survey detractors are cardmembers who has something to complain about so its close to impossible to reach your rtf goal and then if you don't reach a certain percentage in your rtf you lose your revenue incentive which was a big blindside for me! And when your performance is down you get the suckiest schedule of your life, double weekends and night shift, which means if you take this job get ready to say goodbye to your social life.