American Express reviews

Atlanta Office management is horrible. Lack of communication, poor guidance, No ability to move further or advance in the company, several operational changes that are not beneficial to the job performing, Company metrics are not beneficial to the employee (It seems like the system is place is designed for you to fail), There are always loop holes that are in place to eliminate you from receiving your quarterly bonuses, I have never worked for a company that penalize you for working overtime (for example. if I normally work 40 hours and decide that I need to make some extra money, so I will sign up 15 extra hours for the week. Because I have signed up for those extra hours my sales goals increased. My sales goal is $950 an hour and for a normal 40 hour week I should sale $38,000.00 for the week, and because I signed up for 15 extra hours that is going to be an additional $14,250.00 that I am required to sale as well. But, you may never get those sales calls you could possibly only receive all customer service calls. Also, call center gossiping is the worse among the leaders/management in the office.

Feedback metric poor. You could have 9s and 10s showing all month and the last night of the month they'd load 10 new feedback scores and you'd lose over half your incentive. When asked how the metrics were designed for weighting never got a straight answer.